Terms & Conditions
All orders are subject to availability. In order to complete a transaction, clients must possess a valid credit card, debit card, or prepaid card issued by a bank acceptable to us (Visa, MasterCard, Maestro, American Express). By placing an order, you confirm that all provided details are accurate, that you are an authorized user of the payment card, and that sufficient funds are available to cover the cost of the goods. Please note that the prices of foreign products and services may fluctuate, and all advertised prices are subject to such changes.
Upon placing an order, you will receive an acknowledgment email confirming receipt of your order. This email serves solely as an acknowledgment of payment and constitutes acceptance of your order. A subsequent confirmation email will be sent, containing a voucher for your tour, along with detailed information regarding the meeting point and time.
We strive to ensure that all information, descriptions, and prices displayed on our website are accurate. However, in the event of an error in the price of any service you have ordered, we will promptly notify you and offer the option to confirm your order at the correct price or cancel it. If we are unable to contact you, your order will be treated as canceled. Should you cancel after payment has been made, our cancellation policy will apply. Delivery costs, if applicable, will be charged separately and clearly shown in the ‘Total Cost.’
The reservation team will provide only a voucher that includes all necessary details, such as the meeting point, time, and any special arrangements upon request.
These terms govern all content on this website and are subject to Greek Law. Disputes arising in connection with these terms will fall under the non-exclusive jurisdiction of the Greek Courts.
Bookings
- Secret Island reserves the right, without liability, to cancel bookings for which required documentation and/or payments have not been provided in a timely manner, in accordance with the booking and charter party terms and conditions.
Responsibility
- The specifications and equipment of yachts may vary from what is presented on the website or in promotional materials. The details of the yacht and equipment are valid only as outlined in the specific offer provided by Secret Island in response to your inquiry. Information, photos, and videos displayed on the Secret Island website are for illustrative purposes only and are not binding. They are indicative of the type and model of yachts offered but are not actual representations unless explicitly stated.
- Descriptions of services and facilities are indicative and may vary depending on actual conditions, such as the period, base, or yacht selected.
- By taking delivery of the yacht, the Charterer, even if signing on behalf of the Skipper, confirms acceptance of all Charter Party Terms & Conditions without modification and assumes full responsibility under those terms.
- In the event of a complaint, Secret Island must be notified in writing at info@secretisland.gr within 24 hours of the event. Any claims or complaints made after the charter period may be disregarded.
Secret Island is not responsible for any typographical errors that may occur
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Privacy Policy
Introduction At Secret Island, we are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. When you interact with us—whether directly or through third parties via phone, email, our website, social media, or competitions—we collect necessary information. We do not share your personal data with third parties unless required by law or essential for fulfilling our services and contractual obligations. You have the right to request the deletion of your data, provided it is not legally required to be retained. By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our website or services.
Scope of Our Privacy Policy Our Privacy Policy covers:
- Legal basis & purpose of data processing
- Data collection methods
- Types of personal data collected
- Use of personal data
- Data storage and retention
- Data sharing practices
- Your rights regarding personal data
- Cookies Policy
- Website disclaimer
We comply with GDPR and Greek National Law 2472/1997 and have implemented security measures to prevent unauthorized access, misuse, or loss of your personal data.
Legal Basis & Purpose of Data Processing Your personal data is collected and processed based on:
- Your Consent: To contact you, send offers, and provide company updates.
- Contractual Necessity: To process bookings, agreements, and service fulfillment.
- Legal Requirements: Compliance with laws governing yacht sales and charters.
- Legitimate Interest: To improve services, conduct market analysis, and enhance user experience.
How We Collect Personal Data We collect data through various channels:
- Direct Interaction: Inquiries, bookings, newsletter subscriptions, feedback, and surveys.
- Automated Technologies: Website browsing, cookies, Google Analytics, and social media interactions.
- Yacht Chartering Services: Yacht tracking for safety and service enhancement.
Types of Personal Data Collected We collect only essential data, categorized as follows:
- Website Browsing Data: Cookies and analytics for website performance.
- Contact Data: Name, email, phone number, and IP address.
- Service Inquiry Data: Preferences for yacht charters and holiday details.
- Booking & Contract Data: Identity, contact, payment details, and special requirements (e.g., dietary or health-related needs for personalized services).
Use of Personal Data Your data is used for:
- Responding to inquiries and service requests.
- Processing bookings and fulfilling contractual obligations.
- Legal compliance with tax, port, and regulatory authorities.
- Marketing (only if consented) to share relevant offers and updates.
Data Storage & Retention Your data is stored securely on our servers and with third-party service providers (Google, Microsoft, Dropbox, Mailchimp). We retain data for as long as necessary to fulfill legal and operational purposes. Marketing preferences can be updated anytime, but relevant transaction data will be retained as required by law.
Data Sharing Practices We do not sell your data. It is shared only as necessary with:
- Authorized Personnel: Employees with limited, structured access.
- Service Providers: IT, marketing, and analytics providers.
- Operational Partners: Yacht owners, brokers, and charter base operators.
- Legal Authorities: If required by law.
Your Rights Regarding Personal Data You have the right to:
- Access, correct, or erase your personal data.
- Object to or restrict data processing.
- Request data portability to another provider.
- Withdraw consent at any time.
- Lodge a complaint with the relevant authorities. For requests, contact info@secretisland.gr.
Website Disclaimer Our website provides general information and is subject to updates without notice. We do not knowingly collect data from children under 16 without parental consent. External links are provided for convenience; we are not responsible for third-party content or policies. While we strive for accuracy, we do not guarantee the completeness or reliability of the information provided.
Cookies Policy Cookies are used to enhance your browsing experience. We utilize:
- Essential Cookies: For website functionality.
- Analytical Cookies: Google Analytics for visitor insights.
- Social Media Cookies: To enable content sharing. You can manage cookies through your browser settings.
For any questions regarding this Privacy Policy, please contact us at info@secretisland.gr